Booking Terms and Conditions

General Points

Check-in is from 2pm-7pm. Any check-in times outside of these hours are to be arranged with us prior to your arrival date. Please let us know an estimated time of arrival as soon as you know.

Check-out is by 10am.

We are sorry but we cannot accept children under 3 years old due to lack of facilities (i.e. cot, high chairs, etc).

We are sorry but we do not allow pets.

Tregony Guest House has a strict non-smoking policy, including E-cigarettes.

No cooking or other preparation of food should take place in the guest’s bedroom.

The guest shall not arrange for the delivery of, or deliver any goods or materials to the accommodation without prior arrangement with the proprietor.

The guest shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable substances or liquid.

Booking Policy

For stays of 6 days or less, a non-refundable first night’s deposit is required at the time of booking to secure the booking.

For stays of 7 days or more, a 50% deposit is required at the time of booking to secure the booking.

All bookings must be secured with credit/debit card details that are valid for the duration of your stay at the guest house.

Cancellation Policy

In the event of a cancellation by the guest within 14 days prior to their arrival, a non-arrival, or booking reductions after arrival date, the guest shall be liable for the total outstanding balance at the time of cancellation. If the room is successfully re-booked, we are happy to refund the corresponding amount.

If the guest gives a credit/debit card details to the proprietor in order to pay the deposit/secure the booking, then it is agreed between the parties that in the event of cancellation the proprietor may debit the guest credit/debit card with the full amount of the cancellation charge, less an allowance for any deposit or payment already paid.

We recommend that you take out adequate holiday cancellation insurance to cover such potential losses.

The deposit is non-refundable, except in the case of a cancellation by the proprietor for the following reasons: damage or destruction to the accommodation due to fire or other causes, any shortage of labour of food supplies, or any other causes beyond the control of the proprietor which will prevent him/her from performing the obligations in connection with any bookings.

Payments

Acceptance of a booking, whether in writing or verbally, followed by a deposit payment, will create a legally binding contract between the establishment and the person who the booking has been accepted (the guest).

Payment of the bill for accommodation, food and other services shall be made prior to departure.

Occupancy shall be from 14.00 on the day of arrival until 10.00am on the day of departure, unless special arrangements have been agreed in advance. Numbers of people occupying a room must not exceed the maximum stated.

Breakfast paid for by the guest must be taken within the times stipulated. Details will be given to the guest when checking in. No refund or part refund can be given for breakfast of other meals not taken within the times stipulated.

If in the opinion of the proprietor, the guest or anyone staying with the guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the proprietor is entitled to treat the contract as at an end, and the guest may be  asked to vacate their room. The guest will remain liable for the whole cost of the booking and no refund shall be due.

Loss or damage to guest property

The proprietor does not accept responsibility for loss or damage to any cash, jewellery or other articles of value unless they are deposited with the proprietor for safe keeping and a note of deposit is handed to the guest by the recipient. The note of deposit must be presented by the guest in the event of a claim. In the event of negligence on the part of the proprietor which gives rise to loss or damage to property belonging to a guest the proprietor’s limit of liability will be subject to a total of £500 in the case of any one guest.

The proprietor does not accept responsibility for loss of or damage to motor cars or other vehicles of any kind, or any property lost in them.

Guest shall indemnify the proprietor for any loss from or damage to the proprietors’ property or the furnishings, contents and equipment, caused by the willful act of default of the guest or persons within their control. The guest shall pay the proprietor on demand the amount required to make good or remedy the damage of replace any missing items.

Complaints

If the guest has a complaint concerning any aspect of the services provided by the proprietor then it is the duty of the guest to inform the proprietor immediately, or as soon as is reasonably practicable, and in any event before termination of the stay. It is specifically agreed between the parties that failure by the guest to notify the proprietor of any complaint in accordance with the time scale set out will entitle the proprietor to refuse to entertain the complaint irrespective of the merits of the complaint.